Privacy Policy

Information We Collect

We gather information that enables us to provide, personalise and improve the services we offer. This includes details you provide directly when registering an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Typical categories include your full name, date of birth, residential address, email address, telephone number and payment account details. We also collect identification documents required for identity verification, fraud prevention and regulatory compliance.

Technical and Usage Data

When you visit our website or use our applications, we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. This helps us understand how our platform is used and how we can enhance the experience.

How We Use Your Information

We use the collected data to create and manage your account, process transactions, verify your identity, prevent fraud and money laundering, provide customer support, and ensure compliance with applicable gambling regulations. Where you have given consent, we may also use your contact details to send personalised offers, newsletters and promotional updates that we believe may interest you.

All processing is carried out on the basis of contractual necessity, legal obligation, legitimate business interests, or your explicit consent, depending on the specific purpose.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers, analytics partners and professional advisers.

We may also disclose data when required by law, court order, or regulatory authority, particularly in connection with anti-money laundering, responsible gambling, or licensing requirements. Any third parties we work with are contractually obliged to keep your information secure and to use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, maintain your session security, and analyse site traffic. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit your ability to use some features of the platform.

We categorise cookies as strictly necessary, functional, analytical and marketing. Full details of the specific cookies we deploy are available in our separate Cookie Policy.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits and restricted staff access on a need-to-know basis.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account credentials confidential.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the need expires, we securely delete or anonymise the information in accordance with our data retention schedule.

Your Rights

You have several rights regarding your personal data, including the right to access, correct, delete, restrict processing, or object to certain types of processing. You may also request a copy of the information we hold about you or ask that it be transferred to another service provider where technically feasible.

To exercise any of these rights, please contact our support team using the details provided on our website. We will respond to your request within the timeframes required by applicable data protection law.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such parties, we ensure appropriate safeguards are in place, including standard contractual clauses or other approved transfer mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about how we handle your personal data, please do not hesitate to contact us through the customer support channels available on our website.